One of my gifts for someone is not going to get here by christmas. Even though I ordered it back on the 4th of December. And talking to the people on the phone is just as frustrating. I say "Is there any way you can check on the status of the order because it should've shipped out 2 days ago (so your website says) and it still has not left your warehouse. I ordered this way early so that it would get here in time for Christmas and paid for faster shipping but I guess that doesn't help if it never leaves the warehouse right?"
Then she says " Ma'am I'm sorry but i don't think it will get there by christmas. I mean 5-10 business days is more like a guess. Maybe you should tell whoever you're giving it to that it's not going to get there and that you will givie it to them after christmas."
What?! ARE YOU SERIOUS? What kind of answer is that. If you promise 5-10 business days then it's your job as a company to get it done. ( And then she says "Well it's the holidays". Excuse me but I ordered this ON DEC 4th! I mean maybe they should work on more than just Mon-fri. Especially if you have more orders because of the holidays.
And of course i can't cancel the order at this point (of course), the only thing they could do was refund my money for the shipping. Also, this makes me angry because it's not some mom and pop website, this is NFLshop.com, the official store of the NFL.
Annoying and ridiculous.
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